| "In a tough economy, enterprises are re-evaluating all of their business processes,
not just the ones in IT," said Tim Wilson, senior analyst at Enterprise Management Associates,
an industry research firm that specializes in IT management. "One of the things they have found
is that there is a great deal of synergy between the processes traditionally used for IT service
and the processes required for other business functions, such as human resources and facilities management.
Micro Outsource has developed technology that could help enterprises unify those common processes across the business." |