We provide Help Desk/Service Desk solutions designed to be delivered over the web. Or if you prefer, we can supply solutions that are managed by us but hosted by you behind the security of your own firewall. Either way, you get the many benefits of an IS Request solution that saves you time and money -- almost from day one.

Our customers are enterprises of any size that need to do more with less and they rely on IS Request to help them do it. They are seeing quick returns on investment because of substantial increases in productivity, dramatically reduced training requirements AND the relatively low cost of ASP licensing.

With our ASP delivery, our customers enable their IT departments to focus on handling requests quickly, improving productivity and maintaining uptime -- rather than managing costly, time-consuming software upgrades.

Built on a solid foundation of Microsoft’s ASP.Net, the C# object-oriented programming language, and SQL Server 2000, we’ve developed a new kind of solution that goes beyond traditional IT help desk functions. With its rich permission model, sophisticated workflow and tracking and reporting capabilities, IS Request can manage requests across many departments. And IS Request solutions are flexible, scalable, robust -- and inexpensive compared to large enterprise service desk solutions that can run into six figures. That’s why some of our customers call us “the $50,000 Help Desk without the $50,000 price tag.”