Register for trials over the web and begin reaping the benefits today. Micro Outsource staff can initiate your access to our Help Desk application while speaking to you on the phone. They guide you through the Setup Wizard that allows you to make your initial choices for your Help Desk configuration. At this point, your Help Desk is ready to be used. Your users can be uploaded from a file through your browser. If you are an Exchange Mail user, this file is easily generated from your Exchange Administrator.
The ease of IS Request is no accident. IS Request was designed from the beginning to be delivered as an ASP application with Web browsers providing 100% of the User Interface.
First you would have to buy or designate the appropriate computer hardware to setup your application. Then you would have to download or wait for a CD to get the application. Then you would need to install the program. To enable users from outside your firewall, you would have to reconfigure your firewall.
Micro Outsource.com maintains the equipment around the clock to provide you access.
Your help desk hardware is not typically monitored 24x7. If it goes down at night, there will be no one prepared to fix it.
The administration, development costs, and hardware costs are amortized over many customers using the same application. There is no cost to distribute the software.
The costs are extremely low compared to running it yourself.
Micro Outsource.com is dedicated to providing you acceptable response times as you grow. When response time becomes unacceptable, additional hardware is added to our web farm to improve the response time. Our bandwidth to the Internet is extremely high.
Most installations of help desks are on low end server hardware. In addition, most low end help desk software applications are based on low end databases which have poor performance.
You only need a web browser and an Internet connection to begin using our applications right now.
As described above, it is much more work to start using any other Help Desk product.
Our applications already provide access to your help desk from multiple different wireless devices. You do not need to do anything special to be able to access your help desk from your Palm VII or your Blackberry.
All of the above benefits you can only get by using an ASP. Why buy the whole thing when you don't know if it works? Why spend the hours building a patchwork of incomplete applications? Why take on the burden of maintaining more infrastructure, computers and applications?
The answer to all of these questions is to rent applications
from Micro Outsource.com.