Project Management

Have you ever wondered why project tools just don’t quite cut it? Well now you can see how to do real live useful project management as part of your service desk. The problem is that project tasks need to be “Live” and “Dynamic”. With IS Request Projects all your staff people have one place to go to get all their task assignments, whether they are ad-hoc help desk issues, workflow issues like new hire tasks or project tasks. The essential features of project management are the following:

• 1. Easy way to create a collection of related tasks.
• 2. Quickly assign them to appropriate people.
• 3. Be able to plan ahead for the time to complete the project.
• 4. Validate the project timelines.
• 5. Enforce due dates for tasks.

Benefits:

• Project Tasks are real live requests that show up in your staff's work queues.
• Your projects are LIVE and can be monitored and modified in real time.
• All staff members can track all their work in one place.
• Allows staff members to correctly judge relative priorities between help desk requests, workflow tasks and project tasks.
• Allows managers to see the resource utilization across all projects and other tasks in real time.
• Collaborative design of a project enhances the accuracy of the project plan.

Features:

• Multiple people can design and execute a project.
• Define Projects in a Draft Mode.
• Go Live for tasks in a project places them into staff's work queues and send emails notifications.
• Permissions allow you to choose who can create projects and project tasks.
• Background agents ensure requests don't fall through the cracks.
• Gannt Charts give you a clear view of your project and its tasks' statuses.
• Works with all IS Request reports.